Privacy Policy

1. Overview & Commitment

Marco Island Water Damage Restoration (“Marco Restoration”, “we”, “our”, or “us”) is committed to safeguarding your personal privacy and maintaining strict confidentiality regarding your residential or commercial property information. This Privacy Policy details how we collect, utilize, protect, and handle your information across our website (marcoisland-waterdamage.com), phone dispatch systems, and on-site restoration services.

2. Information We Collect

When you contact us for emergency water extraction, moisture inspections, or restoration consultations, we may collect:

• Contact Identifiers: Name, phone number, physical property address in Marco Island or Collier County, and email address.
• Property & Loss Details: Nature of water intrusion (e.g., burst pipe, storm surge flood, mold concern), property access instructions, and square footage.
• Insurance Information: Insurance carrier name, policy number, adjuster contact details, and claim reference numbers necessary for direct billing assistance.
• Technical Diagnostics: Thermal imaging photos, psychrometric moisture meter readings, and field inspection documentation required for remediation records.
• Automated Website Data: IP address, browser type, device information, and anonymized user behavior via essential analytical cookies.

3. How We Use Your Information

Your data is used strictly for legitimate business and restoration service operations:

• To dispatch certified mitigation technicians to your location within our 30–45 minute emergency response window.
• To prepare detailed moisture mapping, structural drying plans, and itemized Xactimate estimates.
• To communicate directly with your insurance adjuster to expedite claim approvals and coverage documentation.
• To ensure compliance with Florida building codes and IICRC S500 restoration standards.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share information with third parties in the following specific contexts:

• Your Insurance Carrier: Scope of work reports, moisture logs, and repair estimates sent with your authorization.
• Subcontractors & Environmental Labs: Certified third-party environmental hygienists or mold testing laboratories when independent post-remediation clearance verification is required.
• Legal & Regulatory Authorities: When required by Florida law, court subpoenas, or emergency public health directives.

5. Data Security & Retention

We employ industry-standard encryption protocols (SSL/TLS), firewalled database servers, and strict role-based access control to protect all digital records. Physical inspection notes and digital moisture logs are retained for a minimum of seven (7) years to support property insurance warranty and disclosure requirements under Florida law.

6. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate property records, or request data deletion subject to mandatory legal and insurance audit retention periods.

7. Contact Our Privacy Officer

For any questions or privacy inquiries, contact us at: